Effective September 25, 2026.
The short version
If the person you wrote to wants your message and refunds it, you get your fee back, less card processing. If they don't, the fee is not refunded, and we donate an equivalent amount to their chosen charity.
Details
- Recipient refunds. The recipient can refund your fee from their dashboard at any time during their hold period, usually after replying. The refund is the fee minus the card processing cost Stripe charged, which Stripe does not return to us.
- Payments after a hold ends. If you pay after the message has already expired or been discarded, there is nothing to deliver, and we refund the full amount automatically.
- Duplicate or mistaken payments. Write to billing@franked.email within 30 days and we will refund a duplicate charge in full.
- Timing. Refunds are issued through Stripe immediately. Your bank usually shows them within 5 to 10 business days.
Not refundable
A fee is not refunded because the recipient didn't reply, replied later than hoped, or declined your request. The fee pays for delivery, and delivery happens immediately after payment.